IT Helpdesk Technician

📋 Description

• Maintain core IT systems (Google Workspace, JAMF).
• Handle onboarding/offboarding; hardware provisioning and access.
• Support VPNs, password managers, endpoint security; patch devices.
• Be primary IT contact; resolve tickets via Slack, email, video.
• Maintain inventories; administer Slack, GitHub, Asana.
• Update IT documentation and knowledge base.

🎯 Requirements

• 2–4 years in IT ops, helpdesk, or tech support.
• Strong macOS, basic network troubleshooting, hardware support.
• Hands-on Google Workspace admin; familiarity with MDM.
• Excellent verbal and written communication; explain tech clearly.
• Self-starter; prioritize tickets and escalation when needed.
• Familiar with JAMF, BetterCloud, 1Password, GitHub.

🎁 Benefits

• Generous cash and equity compensation.
• Remote-first culture; work from anywhere.
• Flexible PTO and year-end break.
• Health, dental, and vision coverage for dependents.
• 4% matching in 401k / RRSP (US/Canada).
• MacBook Pro delivered to your door.