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servicenow itsm active directory vdi remote desktop📋 Description
- Provide end-user IT support for PC/server hardware.
- Assist network services and software teams to restore service and fix issues.
- Simulate user problems to resolve operating difficulties.
- Diagnose and resolve hardware and software issues.
- Install and configure hardware and software.
- Create user guides and train users on new hardware/software.
🎯 Requirements
- Proficient in ITSM systems (ServiceNow/Remedy).
- Excellent customer service and communication.
- Proficient in Microsoft Active Directory management.
- Proficient in print server administration and devices.
- Knowledge of Change Management.
- Proficient in Remote Desktop and Virtual Desktop Infrastructure (VDI).
🎁 Benefits
- Competitive benefits package.
- Culture focused on teamwork.
- Training and professional development.
- On-site work environment with standard offices.
- Equal Opportunity Employer.
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