Related skills
slack zoom google workspace mfa sso📋 Description
- End-User Support via email, chat, and Freshservice tickets.
- Handle account lifecycle ops across key SaaS tools via JumpCloud.
- Improve security and stability with standard procedures.
- Contribute to onboarding/offboarding and tooling changes with teams.
🎯 Requirements
- 0–2 years IT Helpdesk or support role.
- Basic OS: Windows and/or macOS.
- Networking fundamentals: Wi-Fi, VPN, connectivity.
- SaaS concepts and SSO identity providers.
- Strong customer service orientation in English.
- Follow runbooks and escalation procedures.
- Interest in IT (coursework, certifications, labs).
- Familiarity with Google Workspace, Slack, Zoom; Freshservice; JumpCloud.
🎁 Benefits
- Stock options or RSUs granted based on role/location.
- Company performance bonus for all employees.
- Referral bonus up to $3,000.
- Bloomversaries celebrate work anniversaries.
- 5 paid volunteering days.
- $1,500 annual education budget.
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