IT Helpdesk Support

📋 Description

• End-user IT support via email, chat (Slack), and tickets.
• Handle basic incidents and service requests per runbooks.
• Assist with account lifecycle tasks across SaaS tools via JumpCloud.
• Contribute to security and stability through standard procedures.
• Device setup and basic endpoint troubleshooting.
• Collaborate with Infrastructure, Security Ops, and Workplace teams.

🎯 Requirements

• 0–2 years IT Helpdesk/Service Desk experience.
• Basic OS knowledge: Windows and/or macOS.
• Networking basics: Wi-Fi, VPN, connectivity.
• SaaS concepts and SSO (e.g., JumpCloud, Okta, Azure AD).
• Strong customer service in English.
• Follow runbooks and escalate when needed.

🎁 Benefits

• Hybrid London: 2 days in office, remote-friendly.
• Career growth: training, mentoring, and resources.
• Education budget of $1,500/year for courses.
• Five paid volunteer days per year.
• Stock options or RSUs and company performance bonus.
• Well-being perks and flexible schedules.