Related skills
slack windows zoom google workspace macos📋 Description
- Serve as first-line IT helpdesk contact for issues and requests.
- Log, categorize, and prioritize tickets; escalate when needed.
- Process access requests and manage accounts with JumpCloud.
- Support device provisioning, OS config, and security tooling for new hires.
- Follow runbooks and escalate per procedures; keep users informed.
🎯 Requirements
- 0–2 years IT Helpdesk/Service Desk experience (internships/part-time welcome)
- Basic OS knowledge: Windows and/or macOS
- Networking fundamentals: Wi-Fi, VPN, basic connectivity troubleshooting
- SaaS concepts and SSO/identity providers
- Strong customer service orientation with English communication
- Ability to follow runbooks and escalate when issues are unclear
🎁 Benefits
- On-the-job training and mentoring
- Personal development budget and learning resources
- Flexible hours; remote-friendly with Bloomreach hubs
- Employee Assistance Program and Calm subscription
- DisConnect days for quarterly off-days; wellness activities
- Paid volunteering days (5 days per year)
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