Related skills
slack windows zoom google workspace macos📋 Description
- Handle basic, clearly scoped incidents and service requests via email, chat (Slack), and tickets.
- Manage account lifecycle (onboarding, offboarding) across SaaS tools via JumpCloud.
- Contribute to security and stability by applying standard access and device protections.
- Follow runbooks and escalation procedures; keep users informed on ticket status.
- Entry point into corporate IT with growth toward Infra, Security, or GIST roles.
🎯 Requirements
- 0–2 years in IT Helpdesk or technical support (corporate or MSP).
- OS knowledge: Windows and/or macOS.
- Networking basics: Wi-Fi, VPN, connectivity troubleshooting.
- SaaS concepts and SSO/identity providers.
- Strong customer service with clear English communication.
- Follow runbooks and procedures; ask for help when issues are unclear.
🎁 Benefits
- Culture: flexible hours and freedom to deliver results.
- Virtual-first with Bloomreach hubs across continents.
- On-the-job training and mentoring.
- 5 paid volunteer days per year.
- RSUs/stock options and company performance bonus.
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