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customer support hardware troubleshooting incident management helpdesk ticketing system📋 Description
- Serve as the single point of contact for IT support (phone or helpdesk ticket).
- Handle Level 1 requests and incidents: app access and diagnostics.
- Guide users from ticket opening to completion of resolution.
- Escalate incidents to local IT support teams (Level 2).
- On-site: manage Milan IT Corner and meeting room hardware.
- Occasional after-hours event support (~2h/month).
🎯 Requirements
- Service oriented and solution-driven.
- Good listener; asks relevant questions to reassure users.
- Rigorous and autonomous, with teamwork.
- Adaptable to change; able to prioritize tasks.
- Fluent in English and Italian.
🎁 Benefits
- Supplementary health insurance, option to include family.
- Retirement funds partnership with Ciao Elsa.
- Flexible hybrid/office-based work policy.
- Electronic meal vouchers (8€ per worked day).
- Work from abroad for up to 10 days per year.
- Parental care program: paid parental leave.
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