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zoom zendesk microsoft teams jira service management freshservice📋 Description
- Oversee daily Helpdesk ops; ensure timely end-user support across locations.
- Coordinate OS, app, endpoint hardware, and VoIP support for on-site and remote users.
- Oversee endpoint lifecycle: deployment, configuration, upgrades, replacements.
- Manage device ordering, tracking, and software license inventory.
- Ensure onboarding/offboarding with standardized account setup and provisioning.
- Create and maintain end-user docs; improve Helpdesk procedures for consistency.
🎯 Requirements
- 7+ years in IT support, endpoint management, or systems admin.
- 3+ years leading a technical support/Helpdesk team across locations/time zones.
- Strong endpoint troubleshooting, deployment, and lifecycle management.
- Experience with endpoint management tools, imaging, and patching processes.
- Familiar with VoIP, VDI, and enterprise workstation platforms (Dell/Lenovo/Surface).
- Hands-on with ITSM platforms such as Zendesk, Jira Service Management, or Freshservice.
🎁 Benefits
- We're passionate problem-solvers protecting organizations' identities.
- We invest in smart, self-motivated, collaborative people.
- Meaningful work, culture of innovation, and strong career progression.
- Competitive salaries, bonus programs, and comprehensive health benefits.
- Pension/retirement matching and life insurance included.
- Generous time off and paid company holidays.
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