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hardware vpn email asset management knowledge base📋 Description
- Diagnose and resolve Level 1 IT issues (password resets, VPN, email, hardware)
- Assist inventory, setup, and deployment of end-user hardware
- Create and maintain IT FAQs and troubleshooting docs for self-service
- Triage and escalate complex issues to senior IT staff
🎯 Requirements
- Basic understanding of hardware, software, and networking
- Strong problem-solving and service-oriented mindset
- Ability to explain technical steps to non-technical users
- Eagerness to learn and grow in IT infrastructure
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