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windows jira macos zendesk active directory📋 Description
- Provide Level 1 IT support for end users via ticketing systems
- Troubleshoot email, calendar, printers, and basic network issues
- Manage user accounts in Active Directory (password resets, unlocks)
- Process access requests and document incidents in ticketing SOPs
- Escalate issues to Tier 2 when needed
- Communicate clearly and professionally with users
- Collaborate with cross-functional and distributed teams
🎯 Requirements
- English proficiency (B2+) in spoken and written
- Strong customer service mindset with empathy and clarity
- Basic knowledge of Active Directory concepts
- Familiar with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Experience with ticketing systems such as Jira, Zendesk, or Freshdesk
- Basic troubleshooting experience with Windows and/or macOS
🎁 Benefits
- A High-Impact Environment
- Commitment to Professional Development
- Flexible and Collaborative Culture
- Global Opportunities
- Vibrant Community
- Total Rewards
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