IT Helpdesk

📋 Description

• On-site SF office support; primary IT presence; handle day-to-day requests, device issues, AV and conferencing setup, exec meetings logistics.
• Analyze recurring incidents and escalations; identify root causes and systemic gaps; treat tickets as platform improvements.
• Build and maintain documentation, runbooks, and self-service resources for users.
• Contribute to enterprise IT projects (identity management, endpoint automation, SaaS governance) with operational context.
• Documentation: write clear runbooks and how-to guides to help employees solve problems without contacting IT.
• Feedback Loop: collect user feedback and collaborate with IT, AI developers, and leadership to enhance services.

🎯 Requirements

• 3–5+ years in IT Support or IT Systems Administration.
• AI platforms: Glean, OpenAI, Azure AI, Google Gemini AI.
• Configure SaaS apps; manage MS Office 365, Google Workspace.
• Set up and troubleshoot AV/conferencing equipment.
• Familiar with ticketing and ITSM tools.
• Professional, calm; clear communicator; follow-through.

🎁 Benefits

• Stock options for employees.
• Comprehensive healthcare: 100% employee premiums, 85% dependents.
• Fertility and family building benefits with lifetime wallet.
• Strong work-life balance and generous PTO.
• Company-paid parental leave.
• Education budget and learning opportunities.