Related skills
windows jira macos zendesk active directory📋 Description
- Provide Level 1 IT support for end users via ticketing systems and tools
- Troubleshoot and resolve common issues: email/calendar, printers, and network
- Handle application access requests and device login issues
- Manage user accounts in Active Directory (password resets, unlocks)
- Work on-site in Bogota with distributed teams
- Escalate issues to Tier 2 when needed
🎯 Requirements
- English proficiency B2+ (spoken and written)
- Strong customer service mindset with empathy and clarity
- Logical problem-solving skills and ability to work under pressure
- Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Basic knowledge of Active Directory concepts
- Experience with ticketing systems such as Jira, Zendesk, or Freshdesk
- Basic troubleshooting with Windows and macOS
🎁 Benefits
- High-impact environment
- Professional development opportunities
- Flexible and collaborative culture
- Global opportunities
- Vibrant community
- Total rewards
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