Serve as the first point of contact for end-users via ticketing system to all employees worldwide and contractors of Datacor
Troubleshoot and resolve basic hardware, software, and network-related issues.
Assist with account setups, password resets, and user access requests.
Log, track, and document incidents and requests in the IT ticketing system.
Escalate complex issues to Level 2/3 support or other specialized teams as needed.
Provide guidance to users on standard software, systems, and IT best practices.

🎯 Requirements

High school diploma or equivalent; IT degree preferred.
1-2 years IT support/help desk experience.
Basic knowledge of Windows/macOS, Microsoft 365, and common business applications.
Familiarity with TCP/IP, DNS, DHCP; networking basics.
CompTIA A+, ITIL Foundation, or similar certifications are a plus.
English verbal and written communication; teamwork skills.

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