Related skills
windows jira google workspace macos av📋 Description
- Serve as the first IT contact for desktops, laptops, mobile devices, and printers
- Manage user accounts and access across Google Workspace and Zoom Rooms
- Set up and maintain Zoom Rooms hardware and video conferencing
- Provide AV support for meetings and events (projectors, mics, speakers)
- Support on-prem IT infrastructure (LAN/Wi-Fi, printers, office devices)
- Troubleshoot issues and document incidents in the ticketing system
🎯 Requirements
- Associate's or Bachelor's degree in IT, CS, or related field (or equivalent)
- 2+ years IT help desk or desktop support
- Hands-on experience with macOS and Windows desktops
- Strong customer service, troubleshooting, and communication skills
- Familiarity with LAN/Wi-Fi, IP, DNS, DHCP, and Jira
- Experience supporting printers, Zoom Rooms, and AV equipment
🎁 Benefits
- Experience with event management technology or advanced AV systems
- Experience with mobile MDM JAMF
- Certifications or hands-on experience with Google Workspace/Google Cloud, Okta, and Jira
- Familiarity with security frameworks (SOC 2, ISO 27001, PCI)
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