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bash windows python google workspace macos📋 Description
- Maintain 95% ticket resolution within Asana SLAs; initial response <2h.
- Ensure all devices meet hardening and MDM (Jamf/Intune) in 120 days.
- Achieve 0% errors in provisioning/deprovisioning on first/last day.
- Automate 3+ recurring processes per quarter with Bash, Python, or Apps Script.
- Update a technical knowledge base to reduce Level 1 inflow by 15%.
🎯 Requirements
- 2-3+ years startup tech support; hybrid macOS/Windows and Cloud.
- Autonomous handling of Level 2/3 incidents (Google Workspace, MDM).
- Anticipates hardware/software failures to reduce downtime.
- Maintains a B1 English level or higher.
- Ownership of problems; identify security/document gaps.
- Writes clear guides for non-technical users.
🎁 Benefits
- Work on a mission to redefine payments in Colombia.
- Grow with a company from the ground up; ownership.
- Huge growth opportunities in a fast-growing fintech.
- Collaborate with world-class, global team.
- Competitive pay and meaningful equity/benefits.
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