Be a point of contact for staff; provide end-user support.
Respond to IT events/requests in end-user and lab environments with structured workflows.
Troubleshoot and escalate tickets with IT teams.
Analyze information to identify root causes of issues.
Propose forward-looking solutions for workflow efficiency and automation.
Provide asset management and inventory support.

🎯 Requirements

4 years IT experience with 2 years Tier1/2 support.
Break/fix on devices, platforms, SaaS components.
Scripting knowledge and experience.
ITSM ticketing and change control experience.
Directory management/AD/Entra provisioning.
Basic networking and security protocol awareness; cross-team communication; experience with LLMs.

🎁 Benefits

Annual bonus
Equity compensation
Competitive benefits package

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