Related skills
slack okta zoom google workspace microsoft 365📋 Description
- Escalate IT issues across endpoints, identity, and core SaaS apps.
- Coordinate IT incident response, including troubleshooting and follow-up.
- Manage internal user accounts, groups, and access across identity and SaaS systems.
- Own onboarding/offboarding workflows with People, Security, and Hiring Managers.
- Deploy and maintain IT systems (MDM, security, collaboration tools, AI), assets.
- Manage MDM endpoints (provisioning, compliance, OS/app updates).
🎯 Requirements
- 5+ years in IT (IT Engineer/Systems Admin/IT Ops) with incident ownership.
- Hands-on with SaaS-heavy envs: Google Workspace, M365, Okta, Slack, Zoom, Atlassian.
- Endpoint management/MDM (Jamf, Kandji, Intune) across macOS/Windows.
- Experience coordinating IT incidents in a remote-first env.
- Familiar with security/compliance concepts (least privilege, access reviews, baselines).
- Write clear docs (runbooks, KBs) for technical and non-technical audiences.
🎁 Benefits
- Experience in SaaS or high-growth tech with remote teams.
- Automation/AI tools (Python, Bash, Apps Script, low-code) for provisioning.
- Familiar with security tools (EDR, CASB, DLP, CSPM) in IT workflows.
- SOC 2 / ISO 27001 audit experience.
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