Scope: Change Management, Incident Management, and Project Management.
Improve IT processes per ITIL and Dataiku context.
Lead tool configuration and user support for ITSM and PM.
Knowledge Management: define processes; map responsibilities; keep knowledge base up-to-date.
System Integration Map: build and maintain map of app-system integrations.

🎯 Requirements

3+ years in IT fields with relevant duties.
Genuine interest in IT processes and knowledge management.
Process-oriented, methodical, and organized.
Facilitator who designs solutions collaboratively.
Proactive, doer with impact on the team.
Nice to have: ITSM tools, integration mapping, ITIL/PM cert.

🎁 Benefits

Equal opportunity employer.
Reasonable accommodations available.

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