Provide high-touch global CRM support focusing on Veeva Vault architecture and business logic
Act as primary functional expert on end-user tickets with power users for complex workflows
Troubleshoot production issues, focusing on data integrity, configuration, and UX
Gather details for root cause analysis, replicate bugs, and propose workarounds
Bridge business needs to Development, translating user requirements
Leverage AI tools and automation to streamline troubleshooting and improve response

🎯 Requirements

Excellent customer service and communication; explain complex logic to non-tech users
Prior experience with CRM is required
5+ years in 2nd- or 3rd-line application support (SaaS)
Bachelor’s degree in STEM
Eager to learn soft and technical skills
Fluent in English, both written and verbal

🎁 Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

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