Related skills
windows customer service ticketing📋 Description
- Provide Level 1 IT support to internal employees via calls, email, and tickets.
- Resolve IT issues related to systems, apps, and processes.
- Maintain an audit trail of incidents and resolutions in the ticketing system.
- Take ownership of incidents end-to-end until resolution or escalation.
- Escalate issues to appropriate teams with timely follow-up.
- Adhere to service desk procedures and SLAs.
🎯 Requirements
- Bachelor's degree in CS/IT/Electronics preferred.
- Excellent verbal and written communication.
- Strong customer service and problem-solving skills.
- Able to analyze, troubleshoot, and resolve IT issues.
- Knowledge of Windows OS and common enterprise apps.
- Able to communicate with technical and non-technical users.
🎁 Benefits
- Remote work opportunity
- Global IT services organization
- Growth and learning opportunities
- Competitive benefits
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