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windows helpdesk ticketing mac it support📋 Description
- Take charge of user tickets (requests/incidents/problems)
- Diagnose, troubleshoot, and resolve technical issues
- Escalate complex issues to the ITAC head
- Collaborate with team to resolve issues
- Document resolution steps in the ticketing system
- Serve clients in person at the ITAC counter
🎯 Requirements
- College diploma in computer science or IT
- 1–3 years in a customer service center
- Knowledge of Microsoft software and Windows
- Mac knowledge is an asset
- Fluent in French and English
- On-site work at HQ
🎁 Benefits
- Inclusive work mode with flexible hours
- Individual office at Montreal Studio
- Culture focused on fair practices and events
- Professional growth on high-quality projects
- Group insurance, RRSPs, and other benefits
- Personalized training and regular check-ins
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