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windows customer service bilingual it support microsoft📋 Description
- Take charge of user tickets (requests/incidents/problems)
- Diagnose, troubleshoot, and resolve issues per knowledge articles
- Escalate complex issues to the service center head
- Collaborate with team members to resolve issues
- Document resolution steps in the ticketing system
- Ensure user satisfaction with professional, effective assistance
🎯 Requirements
- College diploma in computer science, information technology, or related field
- 1-3 years of experience in a customer service center
- Knowledge of Microsoft software and Windows computers (Mac is an asset)
- Fluency in English and French (spoken and written)
- Ability to work under pressure and multi-task
- Able to work independently and in a team
🎁 Benefits
- Inclusive work mode with flexible hours
- Office access at Montreal Studio on in-person days
- Culture focused on fair practices and events
- Professional growth on high-quality projects for your career
- Group insurance and RRSPs plus other benefits
- Personalized support: training, regular check-ins, cross-team contribution
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