Related skills
communication crm documentation call_management📋 Description
- Investigate and resolve loan-related customer issues end-to-end.
- Handle sensitive, escalated cases with empathy.
- Collaborate with tech and policy teams to fix root causes.
- Maintain policy compliance and data confidentiality.
- Provide clear, human explanations; keep customers informed.
- Identify trends and provide data-backed insights to prevent issues.
🎯 Requirements
- Degree from a reputable institution.
- 1-3 years in call center, customer service, or resolution in finance.
- Experience with CRM, loan management, or call management systems.
- Data literate; comfortable using multiple systems.
- Strong verbal and written communication; explain policies clearly.
🎁 Benefits
- Culture: We put people first and prioritize well-being.
- Learning: Growth-focused environment with knowledge sharing.
- Compensation: Salary, pension, health insurance, and annual bonus.
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