Related skills
looker javascript css html sql📋 Description
- Use technical expertise and customer service to resolve questions and issues for online merchants.
- Communicate clearly in writing to technical and non-technical people.
- Use our live chat first approach to answer questions, triage and gather context, then move to email for deeper investigations.
- Occasional outbound phone calls with customers when quick context gathering is needed.
- Identify patterns, recommend improvements, troubleshoot and escalate bugs to engineering.
- Be a Recharge expert for merchants; stay up to date with new releases.
🎯 Requirements
- Proficiency with HelpScout or Zendesk ticketing platforms.
- Resourcefulness to figure out what needs to be done and make it happen.
- A passion for problem solving with curiosity and humility to ask for help.
- A sense of urgency and ability to prioritize issues by severity; go above and beyond to provide solutions.
- Ability to work remotely and impact the subscription payments industry.
- Identify trends and take proactive approach when reporting potential incidents.
🎁 Benefits
- Medical, dental and vision plans
- Retirement plan with employer contribution
- Flexible Time Off
- Paid Parental Leave
- Monthly Remote Life and Merchant stipends
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!