Junior IT Service Management Specialist

About us:

Cedacri International is part of ION Group, a community of visionary innovators, dedicated to providing pioneering software and consultancy services to financial institutions, trading firms, central banks, governments, and corporations around the world. We strive to simplify the way people work. We do that by providing workflow and process automation software, as well as providing real-time data and business intelligence to help people make better decisions. We are 13,000+ employees, 60+ global offices, and over 4,800+ customers worldwide.

Your role:

FAs part of our growth, we are looking for an Intern with a path toward becoming a Junior IT Service Management Specialist (BMC Helix). You will support the BMC Helix ITSM platform through tasks like configuration, maintenance, and assisting with key ITSM processes such as incident, change, and asset management, working closely with the IT team to improve service workflows.

Your duties and responsibilities

Learn the fundamentals of BMC Helix ITSM and related tools

Assist in basic configuration and testing of ITSM workflows

Support the IT team with daily platform tasks and issue tracking

Help document processes, configurations, and user guides

Participate in team meetings, training sessions, and knowledge sharing

Other duties

We might ask you to perform other tasks and duties as your role expands

Your skills, experience, and qualifications required

Degree in Computer Science, Information Systems, Engineering, or a related technical field (completed or in progress).

Basic understanding of IT concepts and a strong interest in IT Service Management (ITSM).

Familiarity with scripting or programming languages (e.g., JavaScript, Python, SQL).

Basic knowledge of databases and ability to write simple queries.

Experience with ticketing tools or issue trackers is a plus.

Eagerness to learn, adapt, and grow in a dynamic IT environment.

English proficiency at B1 level or higher.

What we offer:

A 3 month long paid training period, working in a young team, Italian language