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Added
12 days ago
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Full time
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Related skills

compliance hris talentmanagement employeerelations peopleoperations

About InvoiceCloud:

InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud’s secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com.

InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries,InvoiceCloud’ssecure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit 

InvoiceCloud.com

. 

Job Details:

The HR Business Partner will supportInvoiceCloud’sIndia business byprovidingstrategic advice tolocalleaders and employees. Key responsibilities includeleadershipcoaching, employee development, recruitment, and handling employee relations specific to the India market. The role will work closely with managers on change and talent management, ensuring alignment with local business needs and culture.

As part of the global HR team, this position collaborates withthe broader HR Business Partner team,Total Rewards, Operations, Recruiting, and Learning & Developmenttointegrate strategies, share insights, andmaintainconsistency across regions.

Key Responsibilities:

 

Leadership Coaching

  • Act as a frontline resourcefor InvoiceCloud India employees partnering withtheextended leadership team, people leaders and individual contributorson coaching, development, and employee relations matters.

  • Play a key role in working with people leaders on change management and talent management initiatives.

  • Provoke positive changes in people management by coaching and encouraging effective feedback loops between employees and managers.

  • Partner with Learning & Development on leadership training and continuing education initiatives.

Organizational Design & Strategic Planning

  • Identifyorganizational gaps and deploy impactful people strategies that enable the teams to perform effectively, and scale efficientlywith an eye towards global best practices.

  • Conduct talent reviews and begin thinking about succession planning with key stakeholders.

  • Positively collaborate across peer groups - specifically, individuals within Recruiting, Training andFinance tooptimizethe acquisition, integration, and development of InvoiceCloud talent and achieve company goals.

  • Provide guidance and input on business restructuring, workforce planning and succession planning.

Biannual Promotion Process

  • Collaborate onpromotion process with the broader HR team including assisting with promotion files, manager coaching and Workday changes.

  • Keep abreast of local best practices, market data and regulations

Employee Relations & PIPs

  • Autonomously manage employee relations with an unbiased balanced approach with a high degree of discretion.

  • Lead Performance Improvement Plans (PIPs) partnering with managers on documentation, plan initiation, feedback, and execution.

Engagement

  • Partner on annual Engagement survey working with leaders to build clear metrics and action plans.

  • Collaborate with the

    global

    HR team to build and implement programs and initiatives across InvoiceCloud.

Reporting & Analytics

  • CollaborateonYearly OKRs & KPIs as well as board tracked metrics.

  • Conduct data analysis and prepare presentation materials as needed in line with business and HR requests.

  • Partner with FP&A and Recruiting to identify key metrics and proactively measure trends to inform the business.

    Manage all Workday related job changes.

  • Conduct exit Interviews and manage exit process including reporting on exits quarterly to assess trends, strengths, and development opportunities.

  • Help build and maintain policies that support both local and global business’s needs.

  • Collaborate with other global HR members to improve on internal HR processes and best practices

Qualifications:

 

  • Bachelorsdegree or equivalent

  • 10-15 years experience working within HR, preference for progressively responsible roles in HR or working in an existing HR Business Partner capacity

  • Experience working for a global organization –

    preferably a GCC or a startup

  • Experience with employee relations & performance management

  • Proficient with Microsoft Office Suite, Workday, Greenhouse and other HR specific systems a plus

Benefits

We offer a

comprehensive and competitive benefits program

designed to support the wellbeing, growth, and work–life balance of our India team members:

  • Health & Wellness Coverage:

    Comprehensive

    medical insurance

    for employees and their families, including spouse, children, and parents.

  • Leave & Time Off:

    Generous

    paid time off (PTO)

    , and

    public holidays

    , along with flexibility for personal and family needs.

  • Parental Benefits:

    Paid

    maternity and paternity leave

    , along with additional

    family support programs

    for new parents.

  • Recognition & Rewards:

    Participation in global and local

    recognition programs

    that celebrate contributions and milestones.

  • Employee Engagement & Culture:

    Access to

    Employee Resource Groups (ERGs)

    , team events, and volunteering initiatives that promote inclusion and community.

InvoiceCloud is an Equal Opportunity Employer.

 

InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@invoicecloud.com.

Click here to review InvoiceCloud's Job Applicant Privacy Policy.

To all recruitment agencies:

 InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes. 

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