Investor Support Associate

📋 Description

• Own the end-to-end experience for customers across the full deal lifecycle.
• Be the primary respondent on inbound support and legal/compliance questions.
• Triage with judgement: identify urgent, risky, self-serve, route accordingly.
• Reduce ticket volume by addressing root causes, shipping fixes and feedback.
• Support building the AI-first toolkit; experiment with AI workflows and automation.
• Be the internal voice of the customer; advocate until fixed and close the loop.

🎯 Requirements

• 3-5 years in customer-facing operational roles; finance/fintech or VC ops a plus.
• Calm under pressure; confident, peer-level communication.
• Systems thinker; fix root causes to reduce recurring issues.
• Tool-first and AI-fluent; built AI-based tools and learn new tools quickly.
• Strong writing and communication; startup mindset with high ownership.

🎁 Benefits

• Health: Private health insurance (Vitality) and paid sick leave.
• Wellness: £1,000 annual budget for health, therapy or fitness.
• Parental Leave: Enhanced maternity, adoption, paternity and partner leave.
• Pension: 4% employer contribution with salary sacrifice options.
• Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays.
• Work From Anywhere: Up to 6 weeks per year working from anywhere globally.