Internal Communications Program Manager - Knowledge Management

Added
15 days ago
Type
Full time
Salary
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πŸ“‹ Description

  • Develop and promote standards for internal communication platforms.
  • Lead evolution of company-wide knowledge base for AI-enabled tools.
  • Establish internal docs standards, including lifecycle, tagging, metadata.
  • Convene a cross-functional council to champion knowledge-management best practices.
  • Partner with Enterprise IT to ensure AI and search tools source high-quality data.
  • Create training, playbooks, and enablement materials for the knowledge ecosystem.

🎯 Requirements

  • Experience managing complex knowledge management projects across diverse business units.
  • Knowledgeable about information architecture and how people and machines find information.
  • Strong stakeholder management; explain why behind standards to non-technical audiences.
  • Comfortable using data and platform analytics to identify knowledge gaps and drive decisions.
  • Energized by Generative AI and LLMs; understands how structured data fuels productivity tools.
  • Excellent communicator with editorial judgment and content quality focus.

🎁 Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and ESPP
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, join our Community Guilds and Inclusion Talks
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