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customer support ai email knowledge base live chat📋 Description
- Be first contact for partners across Found and Lottie; respond via live chat and email.
- Be the human escalation point when our AI Agent can't solve.
- Contribute to the knowledge base; write and maintain help articles.
- Get to the root of problems; reproduce issues and hand clear, well-evidenced bugs to Engineering and Product.
- Spot patterns across tickets and feed back to the wider team for product improvements.
🎯 Requirements
- Early in your career; hit the ground running.
- Strong writer; clear, warm and concise.
- Technically curious; comfortable exploring a product.
- Natural troubleshooter; persistent and thorough.
- Organized and calm under pressure; takes ownership.
- AI-curious; eager to work with AI Agent.
🎁 Benefits
- Hybrid with two core office days.
- 26 days holiday + bank holidays (pro rated).
- Access to Lottie's careers page.
- Mission-driven culture and team.
- Career progression to permanent role.
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