Related skills
it documentation data analytics helpdesk automation📋 Description
- Assist with troubleshooting: resolve basic issues; escalate when needed.
- Document Solutions: create/update troubleshooting docs and FAQs.
- User Experience: analyze cases; identify patterns; suggest improvements.
- Data Analytics: review team data; spot trends; aid decision-making.
- Automation: identify repetitive tasks; implement automation.
🎯 Requirements
- Must be currently enrolled in a degree program; rising junior or senior.
- Proactive, self-motivated; can work remotely.
- Strong organizational skills; detail-oriented.
- Technical aptitude; good troubleshooting.
- Intermediate IT knowledge; eager to learn automation.
- Authorized to work in the U.S.; no visa sponsorship.
🎁 Benefits
- Hybrid schedule with onsite Denver HQ several days weekly.
- Summer internship up to 10 weeks; 40 hrs/week.
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