Ensure a seamless enrollment process for prospective clients into the SFC program.
Be the initial point-of-contact for calls from prospective clients, caregivers, or enrollees.
Manage a high open caseload until enrollment is complete.
Regularly meet monthly Start of Care (SOC) targets.
Navigate multiple systems and portals to determine eligibility and obtain authorization.
Maintain data input, scheduling, and enrollment communications.

🎯 Requirements

Experience in high-volume inbound and outbound call environments.
Motivated to help patients/caregivers and exceed case targets.
Poise and patience when dealing with clients.
Excellent written and verbal skills; resolve issues by phone.
Computer proficiency with strong typing; leverage tech to resolve issues.
Keen attention to detail, metrics driven, strong time management.

🎁 Benefits

Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Ongoing learning opportunities
Fun company events

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