Enrollment of patients and caregivers into FreedomCare Home Care programs.
Coordinate intake and onboarding for patients and caregivers; single point of contact.
Educate/assist applicants through the application and enrollment process.
Meet monthly metrics for starting patients on Care and call handling.

🎯 Requirements

Experience handling high-volume inbound/outbound calls.
Customer service mindset with empathy, active listening, patience.
Salesforce proficiency and detailed case notes.
Ability to resolve issues over the phone with eager clients.
Strong typing and computer skills to resolve issues.
HIPAA compliance.

🎁 Benefits

Competitive compensation, medical benefits, retirement plans.
Wellness programs and ongoing learning opportunities.
Team events and growth opportunities.

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