Related skills
crm salesforce customer service intake hipaa📋 Description
- Enroll patients and caregivers into FreedomCare programs.
- Serve as liaison with patients, caregivers, providers and agencies.
- Coordinate intake and onboarding for patients and caregivers.
- Hybrid position: 2 remote days, 3 in Denver office.
- Act as primary contact through enrollment process and patient experience.
- Maintain HIPAA-compliant practices and high service quality.
🎯 Requirements
- Experience managing high-volume inbound/outbound calls.
- Strong customer service with empathy and active listening.
- Bilingual in Spanish is a plus.
- Proficiency with Salesforce; knowledge of intake systems.
- Excellent written and verbal communication; problem-solving.
- Adhere to HIPAA and privacy standards.
🎁 Benefits
- Competitive compensation and benefits.
- Wellness programs and retirement options.
- Learning opportunities and career growth.
- Inclusive, diverse workplace culture.
- Paid time off and holidays.
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