Intake Specialist I

📋 Description

• Educate patients/caregivers on enrollment; onboard within 60 days.
• Gather Oregon Medicaid and insurance docs for quick authorization.
• Coordinate with medical providers to ensure compliant paperwork.
• Deliver high-level customer service with first-call resolution.
• Be initial contact for prospective clients, caregivers, or enrollees.
• Manage a high caseload through enrollment to start of care.

🎯 Requirements

• Experience in high-volume inbound/outbound call environments.
• Motivated to exceed open case targets and metrics.
• Excellent written and verbal communication; resolve issues by phone.
• Computer proficiency; strong typing; leverage technology to resolve issues.
• Attention to detail; metrics-driven; strong time management.
• Bilingual in Spanish or other languages desirable.

🎁 Benefits

• Competitive compensation
• Medical benefits and retirement plans
• Wellness programs
• Ongoing learning opportunities
• Inclusive, diverse workplace