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crm salesforce healthcare enrollment medicaid📋 Description
- Educate patients/caregivers on application and enrollment within 60 days
- Gather Medicaid docs and insurer info to authorize services quickly
- Collaborate with medical providers to keep paperwork compliant
- Provide high level customer service with one call resolution
- Meet monthly metrics for starting patients on care
- Be first contact for calls from prospective clients and caregivers
🎯 Requirements
- Experience in high-volume inbound/outbound calls
- Salesforce experience preferred
- 2+ years customer service experience preferred
- Bilingual in Spanish or other languages desirable
- Excellent written and verbal skills; resolve issues by phone
- Must commute to St. Charles, MO once per week
🎁 Benefits
- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Ongoing learning opportunities
- Fun company events
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