Related skills
crm documentation salesforce customer service microsoft office📋 Description
- Guide patients and caregivers through application and enrollment.
- Collaborate with Medicaid, providers, and teams to secure authorizations.
- Educate clients on program steps to enroll within 60 days.
- Provide high-quality customer service with one-call resolution.
- Manage a high caseload and drive timely enrollment.
🎯 Requirements
- Experience in high-volume inbound/outbound call environments.
- Salesforce experience.
- 2+ years of customer service experience.
- Bilingual in Spanish, or other languages desired.
- Excellent written and verbal skills; able to resolve issues by phone.
- Computer proficiency; strong typing; ability to navigate multiple systems.
🎁 Benefits
- Medical benefits
- Retirement plans
- Wellness programs
- Fun company events
- Ongoing learning opportunities
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