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compliance zendesk customerservice licensing policyservicing📋 Description
- Process requests requiring resident license (endorsements, changes, cancellations, reinstatements).
- Manage escalated verification cases needing advanced policy knowledge.
- Act as escalation point for CSR I/II on licensed/high-risk matters.
- Partner with Sales Agents on cross-functional service needs requiring a license.
- Support training and knowledge sharing within the service team.
- Contribute to compliance initiatives and workflow improvements.
🎯 Requirements
- Resident Property & Casualty Insurance Producer License (active)
- 3+ years of insurance customer service or related experience
- Demonstrated expertise in policy servicing and compliance
- Strong communication and problem-solving skills
🎁 Benefits
- Flexible remote and hybrid work options
- Generous vacation time and recharge days
- Comprehensive medical, dental, and vision coverage (fertility benefits)
- HSA/FSA options and employer-paid disability
- 401(k) with employer matching
- Wellness initiatives and onsite gym access
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