Insurance Claims Associate

📋 Description

• Assist clients with initiating auto insurance claims and guide initial reporting.
• Follow up with insurers to check claim status and troubleshoot blockers.
• Gather and review documentation (accident reports, policy details, etc.).
• Verify claims accuracy and completeness per company and industry standards.
• Serve as primary contact for clients, insurers, and third parties; keep all informed.
• Work with insurers to process claims efficiently, following up on issues.
• Provide exceptional customer support; address questions for a seamless experience.
• Maintain detailed claims records and correspondence.
• Assist in resolving claims issues, including disputes, estimates, settlements.
• Identify opportunities to improve the claims process through feedback.

🎯 Requirements

• Bachelor's degree or equivalent experience preferred.
• 1+ years in the insurance industry preferred.
• Previous auto insurance claims experience preferred.
• English required; Spanish and/or Portuguese preferred.
• Strong interpersonal and communication skills.
• Detail-oriented with strong organizational abilities.
• Customer-focused with a commitment to a positive experience.
• Ability to work independently and as part of a team.
• Adept at problem-solving and conflict resolution.
• Adherence to ethical and professional standards in insurance.