Support Supervisor - Learner Services (Night Shift, PH)

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.

And that's where you come in:

📢 Important Details for Applicants

We are hiring 3 Supervisors with a target start date of November 3, 2025.

Location: Onsite at our Manila office.

Work Schedule: Monday–Friday, 8-hour shifts scheduled between 7:00 PM – 9:00 AM PHT

Shift Flexibility: Candidates must be available and willing to work any assigned shift within this timeframe.

Parchment, by Instructure, is seeking a Supervisor, Member Services to lead and support our high-performing learner support team in Manilla. In this role, you will be responsible for overseeing day-to-day operations, ensuring customer service excellence across all support channels (phone, chat, and web case), and coaching team members to achieve performance and quality goals. You’ll play a critical role in maintaining our high customer satisfaction standards, resolving escalations, and driving continuous improvement within the team.

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.

₱1,161,000.00 annually (includes 13th month pay)

+10% Night Differential Pay(for hours worked between 10PM–6AM)