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communication lms customer service english canvas📋 Description
- Work tickets via ticketing system, phone, or live chat from admins, faculty, staff, students.
- Escalate unresolved tickets to Level 2 Support and follow up with users.
- Provide timely updates and mentor Level 1 teammates as needed.
- Validate issues, answer how-to questions, fix Canvas UI issues.
- Reproduce and troubleshoot simple bugs; keep clear ticket records.
- Create documentation of Support processes and perform other duties as assigned.
🎯 Requirements
- Fluent English reading, writing and speaking.
- Strong technical, troubleshooting, and analytical skills.
- Self-directed in a fast-paced, agile environment.
- Think quickly, communicate positively, and adapt to change.
- Handle clients professionally during all interactions.
- Onboarding: willing to participate in a 3-week technical training.
🎁 Benefits
- Competitive compensation and equity program.
- Flexible schedules and remote-friendly culture; hybrid/onsite as needed.
- Wellness programs and mental health support.
- Annual learning and development stipends.
- Tech provided, typically a Mac; PC options in some locations.
- Inclusive culture rooted in support and connection.
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