Handle tickets via web, phone, or live chat from admins, faculty, staff, and students.
Escalate unresolved tickets to Level 2 Support.
Provide timely updates to users.
Mentor and assist Level 1 teammates when needed.

🎯 Requirements

Fluent English: read, write, speak.
Strong technical, troubleshooting, analytical skills.
Self-directed, independent worker.
Thrive in fast-paced, agile environment.
Onboarding: 3-week training Mon-Fri, 16:00–00:00.
Strong written and verbal communication.

🎁 Benefits

Competitive compensation and equity program.
Flexible schedules; remote-friendly culture; hybrid/onsite.
Wellness programs and mental health support.
Learning and development stipend.
Tech provided: Mac; PC options in some locations.
Inclusive culture with support and connection.

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