Related skills
crm account management saas project management relationship building📋 Description
- Partner with high-value customers across Asia in Education.
- Build and nurture relationships with key stakeholders to align outcomes.
- Understand customer drivers and challenges; offer tailored solutions with Instructure.
- Drive adoption of Instructure solutions to improve outcomes and satisfaction.
- Retain and maximise revenue via strategic engagement and context.
- Collaborate with sales to drive growth and pipeline.
- Advocate for customers; provide feedback to product/engineering for improvements.
- Participate in cross-functional projects to support Customer Experience.
🎯 Requirements
- Empathy and ability to understand customer needs; explain issues clearly.
- Enthusiasm for education and technology with proven technical aptitude.
- Ability to network and influence across multiple senior stakeholders.
- Clear and concise verbal and written communication; adapt tone per stakeholder.
- Familiarity with CRM and project management tools; craft workflows to boost efficiency.
- Strong capacity to prioritise tasks and perform under pressure in a dynamic environment.
- Results-driven mindset with a commitment to learning and collaboration.
- Background in education, ideally in Education sector, bringing insights.
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