Related skills
communication crm customer success salesforce project management📋 Description
- Frontline communication: Manage daily customer emails and inquiries; escalate as needed.
- Renewal lifecycle support: Gather account intel and prep docs; flag risks to CSM.
- Agile project support: Tackle projects to improve internal workflows or the customer experience.
- Strategic deck creation: Build data-driven presentations on health, usage trends.
- Administrative coordination: Schedule meetings, draft emails, and help with webinars/Office Hours.
- Data integrity management: Keep CRM data current in Gainsight and Salesforce.
- Implementation support: Assist launches and implementation for new customers/products.
- Continuous learning: Stay current on product updates and evolving processes.
🎯 Requirements
- College degree (BS/BA)
- Exceptional written and verbal communication.
- Set expectations and manage issues to completion.
- Multitask and prioritize in a changing environment.
- Strong team mindset; leverage internal/external resources.
- Customer-facing background in software.
- Proven problem-solving ability.
- Ability to work North America hours.
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