Customer Success Associate

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.

And that's where you come in:

We are looking for a Customer Success Associate (CSA) to work with our North American K12, Higher Ed, and Professional Learning customers. CSAs will play a critical role by supporting our customers who have implemented the Instructure Learning Platform and elevate Instructure customer journey through strong collaboration with their aligned Customer Success Manager.

The Customer Success Associate will manage the customer experience as the primary point-of-contact for mid-market customers, partner with and escalate to the territory-aligned Customer Success Manager, and support customers along the Instructure customer journey to ensure our customers are realizing value and having a great customer experience. CSA will be successful in their roles by collaborating with Customer Success Managers to retain revenue and grow revenue with their assigned territory.

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.