Related skills
looker sql google sheets tableau excel📋 Description
- Own day-to-day food safety and delivery compliance workflows (recalls, temp control).
- Triage, investigate, and resolve shopper conduct escalations; document findings.
- Monitor data signals and dashboards to detect non-compliance; propose improvements.
- Draft internal guidance and incident summaries for partners.
- Standardize SOPs, define quality metrics, and run continuous improvements.
- Maintain audit-ready records and contribute to post-incident reviews.
🎯 Requirements
- 2+ years in trust & safety, compliance ops, risk, or customer support.
- Proficiency in Google Sheets/Excel (pivot tables, lookups, filters).
- Bachelor’s degree or equivalent practical experience.
- Experience conducting investigations and documenting findings in a policy-driven environment.
- Excellent written communication for incident summaries and policy updates.
- Availability to work weekends and adjust hours for urgent incidents.
🎁 Benefits
- Flexible remote work options and in-person events.
- Flex First remote work policy.
- Market-competitive compensation and benefits.
- Pay ranges vary by location; review details.
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