Related skills
sql jira confluence ai smartsheets📋 Description
- Subject matter expert for key operational program areas; guide junior staff to execute to goals.
- Co-lead initiatives with clear objectives, deliverables and timelines for cross-functional teams.
- Drive KPIs and SLAs: data gathering, organizing, and review to identify trends and improvements.
- Benchmark processes for new workflows; leverage automation and AI to drive improvements.
- Create and maintain detailed documentation of operational processes and metrics.
- Work with vendor partners to execute and improve day-to-day tasks.
🎯 Requirements
- 2-4 years of professional experience in a fast-paced tech environment.
- Sunday availability with occasional weekend/holiday coverage.
- Ability to connect performance outcomes with KPIs and SLAs.
- Ability to execute with high accuracy and attention to detail.
- Operate with a high degree of confidentiality.
- Familiarity with SQL; Jira, Smartsheets, Confluence or similar.
🎁 Benefits
- Flex First remote policy.
- Equity grant and annual refresh grants.
- Benefits page: Taste of Instacart.
- CA/NY/CT/NJ salaries 76k–80k USD.
- WA salaries 73k–77k USD.
- All other states 63k–67k USD.
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