Associate Product Operations Manager

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

About the Role- The Associate Product Operations Manager plays a central role in driving go-to-market and launch success for impactful product initiatives. As the operational bridge between product, technical, and business partners, you’ll champion both the voice of the customer and leverage analytics and AI-powered tools to improve product outcomes and operational excellence.

About the Team- The Product Ops team acts as a vital link between product teams, operations, and customers, ensuring product excellence. Our work is built upon three core pillars: Voice of the Customer, Enablement, and Quality. This foundational approach allows us to develop and launch the right products, in the right places, and at the right time. We collaborate closely with R&D and GTM teams throughout the entire product development lifecycle, translating customer feedback into actionable insights that continuously enhance the user experience. By harnessing AI, we build powerful tools that uncover insights, enable product change decisions, and automate workflows.

• Lead GTM and product launch readiness, partnering with Product, Engineering, Marketing, and Support to ensure cross-functional alignment and smooth execution.
• Develop and facilitate mechanisms for capturing and acting on customer feedback to inform product decisions and operational strategies.
• Use AI-driven solutions to identify, recommend, and implement process optimizations and scalable automation.
• Build and maintain thorough documentation (playbooks, FAQs, process flows) for key operational tasks and initiatives.
• Analyze data using SQL, BI tools, and spreadsheets to diagnose challenges, define metrics for success, and surface opportunities for continuous improvement.
• Project manage initiatives, coordinating workstreams to meet timelines and deliver value for both customers and the business.

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience.
• 4+ years in product operations, project management, business analytics, or related field, preferably in a technology or product-driven environment.
• Strong analytical skills, with hands-on experience in SQL and proficiency with Excel and/or Google Sheets.
• Demonstrated use of AI-driven or automation tools to streamline operations.
• Proven ability to collaborate across functions, communicate effectively, and advocate for customers.

Preferred Qualifications

• Experience in go-to-market planning or product launch operations.
• Prior success in a tech, SaaS, consumer product, or marketplace company.
• Familiarity with BI and data visualization platforms (e.g., Mode, Looker, Tableau).
• Experience establishing customer feedback mechanisms to drive process or product improvements.
• Demonstrated initiative and ownership for cross-team process improvements or automations.

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