Store Operations Manager (GM)

📋 Description

• Hire, coach, and develop a diverse part-time staff including Shift Leaders, Cookie Crew, and Delivery Drivers.
• Lead service quality, customer service, friendliness, and store cleanliness through the team.
• Foster a culture of excellence in cookie quality, customer service, and sales.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs and contests.

🎯 Requirements

• 3+ years of management/leadership in a restaurant or retail.
• Availability to work 2-3 mid-to-late shifts Thurs-Sun.
• Benevolent leadership with a player-coach mentality for day-to-day management.
• Innate hospitality and ability to deliver exceptional customer service.
• Tech savvy with MS Outlook, Excel, MS Teams and ATS experience.
• Familiarity with commercial convection ovens is a plus.

🎁 Benefits

• Competitive base salary (56k-58k DOE) plus bonus.
• $50/mo cellphone data plan stipend.
• Medical, dental, vision, and pet insurance.
• 401K with company match.
• 2 weeks paid vacation and wellness days; sick leave.
• Enrollment in Cookie College training platform.