Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, customer service, employee friendliness, and store cleanliness.
• Establish a culture of excellence prioritizing cookie quality, customer service, and sales growth while supporting personal development.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership experience in a restaurant or retail
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thu-Sun)
• Benevolent leadership style with a player-coach mentality
• An innate sense of true hospitality and ability to deliver exceptional customer service
• A solid technical acumen regarding restaurant/retail software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

🎁 Benefits

• $53,000 - $55,000 base salary + monthly bonus
• $50.00 per month cellphone data plan stipend
• Medical, dental, vision, and pet insurance
• 401K with company match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
• Enrollment in Cookie College training platform