Related skills
looker r sql python tableau📋 Description
- Transform customer feedback and behavioral data into actionable insights.
- Bridge data and storytelling to influence cross-functional decisions.
- Own flagship quarterly reports (NPS/Win-Loss) and topline dashboards.
- Perform text and sentiment analysis on open-ended feedback.
- Collaborate with Operations to ensure clean data pipelines and tagging.
- Present insights to executives and stakeholders to inspire action.
🎯 Requirements
- 5+ years in CX, insights, research, or related analyst roles.
- Quantitative and qualitative data analysis experience.
- Power BI, Tableau, or Looker visualization.
- SQL, Python, or R for data querying.
- Strong CX metrics knowledge: NPS, CSAT, CES.
- Text analytics or sentiment analysis experience.
🎁 Benefits
- Health and wellbeing benefits.
- Generous PTO policy.
- RSU program for most employees.
- Retirement matching program.
- Free 1Password account.
- Paid volunteer days.
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